Freespool support
Need a hand, or found something wrong? Email hello@freespool.app. Tell us what phone you have and what you were doing, and attach a screenshot if you can.
Fish identification
The app got my fish wrong
AI identification is a guide, not a guarantee. Before you save a catch you can choose one of the other suggestions or enter the species yourself. Always confirm a species before you keep or eat it.
How many identifications do I get?
A free account includes 5 AI identifications. Freespool Pro includes 100 a month. You can always enter the species yourself, which is free and unlimited.
Why do I need an account to identify a fish?
Identification runs on our servers, and the account is how we count your identifications. Logging catches by hand works without an account.
Catches
A catch is in the wrong place on the map
Open the catch, then tap the small map or Move pin and drag the pin to where the fish was caught. The weather, swell and tide for that catch update to match.
Are size and bag limits official?
No. They are a guide and rules change. Always check the current rules with your state or territory fisheries agency, or with MPI in New Zealand.
Freespool Pro
Cancel or change a subscription
- iPhone: Settings → your name → Subscriptions → Freespool.
- Android: Google Play → your profile picture → Payments and subscriptions → Subscriptions → Freespool.
Subscriptions are billed by Apple or Google, so refunds are handled by them. Deleting the app or your account does not cancel a subscription.
I paid for Pro but the app doesn't show it
Make sure you are signed in to the same Freespool account you bought it with, then open the Freespool Pro screen and tap Restore purchases. If that doesn't work, email us.